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Frequently Asked Questions

Cuckoo Rice Cooker

  • Does Cuckoo Rice Cooker have English Markings for the buttons on it's front face plate?
    Yes, Cuckoo Rice Cooker have buttons on control panel written in both English and Korean.

  • Does Cuckoo Rice Cooker have English Instruction Manual?
    Yes, Cuckoo Rice Cooker comes with a manual written in both English and Korean.

  • Do you ship to overseas? If yes, can you please advise the shipping cost?
    Yes, we can ship to oversea, and we can accept PayPal only for oversea order. It will be shipped out by U.S. Postal service and shipping cost and time will vary depending upon item and delivery location.

  • Does Cuckoo rice cooker use 220V power plagues(cord) ?
    No, US Cuckoo Rice Cooker use only 110V power plagues. However, you can buy transformer from local store to converts to 220V.

  • Do I have to pay tax, if I live in out of state?
    No, business website doesn't have to pay us any tax, unless you are in New Jersey.

  • If it says free shipping. Does it include California too?
    Yes. All 47 United States can get free shipping, but Hawaii and Alaska are not include.

  • Do you have contact information when I have problem with Cuckoo Rice Cooker?
    Eastern Distributor (New York): 129-04 14th Ave. College Point, NY 11356 T. 718.888.9144
    Western Distributor (California): 700 Jackson St. Los Angeles, CA 90012 T. 213.687.9828


Dimchae Refrigerator

  • Does Dimchae Refrigerator delivering inside the house?
    No, All appliance standard shipping is a curb-side delivery (front of home or garage) only. Trucking company doesn't want to take responsibility about any cause damage of your house, so they will not delivering inside of your house.
    DELIVERY TIMES ARE NOT GUARANTEED!!! You MUST be present or have someone there to inspect and sign for the product! NO exceptions!

  • Do you have contact information when I have problem with Dimchae Refrigerator?
    Eastern Distributor (New York): Contact Number: 718.225.4948
    Western Distributor (Washington): Contact Number: 253.582.2975


Samsung Refrigerator

  • Does Samsung Refrigerator delivering inside the house?
    No, All appliance standard shipping is a curb-side delivery (front of home or garage) only. Trucking company doesn't want to take responsibility about any cause damage of your house, so they will not delivering inside of your house.
    DELIVERY TIMES ARE NOT GUARANTEED!!! You MUST be present or have someone there to inspect and sign for the product! NO exceptions!

  • Do you have contact information when I have problem with Samsung Refrigerator?
    Eastern Distributor (New York): Contact Number: 201.370.5731


LG Refrigerator

  • Does LG Refrigerator delivering inside the house?
    No, All appliance standard shipping is a curb-side delivery (front of home or garage) only. Trucking company doesn't want to take responsibility about any cause damage of your house, so they will not delivering inside of your house.
    DELIVERY TIMES ARE NOT GUARANTEED!!! You MUST be present or have someone there to inspect and sign for the product! NO exceptions!

  • Do you have contact information when I have problem with LG Refrigerator?
    U.S.A. Corporate Headquarters: 1000 Sylvan Ave. Englewood Cliffs, NJ 07632 T. 256.774.4168